onebet Casino & Sportsbook Data Care

We collect your email address, phone number, and government identity documents when you open an account on onebet. We also track your account activity—deposits, withdrawals, bets, and customer service interactions—to prevent fraud, settle disputes, and comply with law. This page explains what we collect, how we use it, and how we keep it safe.

We take data protection seriously. Your account on onebet is protected by two-factor authentication, encrypted passwords, and restricted access. We do not sell your personal information to third parties. We do not share betting history or payment details with advertisers. Our servers are secured and monitored 24 hours a day.

This policy applies to all onebet users—whether you are in Jakarta, Surabaya, Bandung, Medan, or any other supported jurisdiction. If you have questions about how we handle your data, contact our privacy team via the Help section in your account, and we will respond within one business day.

What Data We Collect on onebet

When you create an account, we collect an email address and a phone number. During identity verification, we collect a scan of your government ID (passport, national ID, or driver's licence), proof of address (utility bill, bank statement, or rental agreement), and a photo of you holding your ID. This information is required by Indonesian law to prevent money laundering and fraud.

When you use onebet, we collect transaction history—every deposit, withdrawal, bet, and game session. We record the date, time, amount, and outcome of each action. We also collect IP addresses, browser information, and device details to detect suspicious activity and protect your account.

Payment Data

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive transaction confirmation from your payment provider—your name, amount, and transaction reference number. We do not store your wallet passwords, bank account numbers, or card details. Payment providers handle that information directly.

We keep a record of every deposit and withdrawal for your protection and for regulatory compliance. If a payment fails, we log the reason and attempt to help you resolve it. If a payment is successful, we credit your onebet balance and send you a receipt.

Customer Support Data

When you contact our support team, we store your message, our response, and any attachments (screenshots, receipts, or account details you share). We keep this history for up to two years to resolve disputes and to improve our service. If you report a technical issue, we may ask for additional information about your device, internet speed, or browser version to diagnose the problem.

Cookies and Tracking

We use cookies to keep you logged into onebet and to remember your preferences (language, theme, betting slip layout). These are essential cookies—if you disable them, you cannot use onebet. We do not use cookies to track you across other websites or to build a profile for advertisers.

We use analytics tools to understand how many users visit onebet, which pages they view, and how long they stay. This data is aggregated and anonymous—we do not track individual users. We use this information to improve platform speed and usability.

How We Use and Protect Your Data on onebet

We use your data for four purposes: account verification, fraud prevention, customer service, and legal compliance. We never use your data for marketing without your consent. We never sell your betting history or payment information. We never share your identity with other users or third parties.

Your data belongs to you. We hold it in trust and protect it accordingly.

Third-Party Processors

We use third parties to process payments, send emails, and host our servers. Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) handle transaction data directly—we do not pass your full card or wallet details to them. Email providers send account confirmations and password reset links. Server hosts store encrypted copies of your account data for backup and recovery.

All third parties sign data protection agreements with onebet. We audit them annually to ensure they meet our security standards. If a processor is breached or compromised, we notify affected users within 72 hours.

Your Rights on onebet

You have the right to request a copy of all data we hold on you. You have the right to correct inaccurate data. You have the right to delete your account and request that we delete all associated data, except where law requires us to keep records (tax, anti-money-laundering, or legal hold). To exercise these rights, contact our privacy team via the Help section in your account.

You also have the right to withdraw consent to marketing communications at any time. We will remove you from any marketing list within 24 hours of your request.

Data Retention

We keep account data for as long as your account is active. If you close your account, we delete personal data (email, phone, identity documents) after 90 days, except where law requires longer retention. Transaction history is kept for seven years for anti-money-laundering and tax compliance. After seven years, transaction history is archived and no longer accessible through your account.

We keep support tickets and customer communication for two years. We keep security logs and fraud detection data for one year. Cookies are stored on your device until you clear them or they expire.

Jurisdiction and Data Transfer

Our servers may be located outside your jurisdiction. We comply with Indonesian law for data handling and with international standards for encryption and access control. If you are in the European Union, your data is not subject to GDPR because onebet does not target EU users. If you are in a supported jurisdiction where onebet operates, your data is handled according to the laws of that jurisdiction.

1. Identity verification is required

   We collect government ID and proof of address to comply with anti-money-laundering law. These are not optional.

2. Payment data is processed by providers

   mobile banking, local payment, online payment, and banks handle your payment details directly. We do not store full card or wallet numbers.

3. Encryption is standard

   All data in transit to onebet is encrypted. Passwords are hashed and salted. Account details are encrypted at rest.

4. You can request your data anytime

   Contact our privacy team via the Help section to request a copy of everything we hold on you, or to delete your account.

We update this privacy policy when our data practices change. Material changes are communicated to users via email or in-app notification. Continued use of onebet after notification constitutes acceptance of the updated policy. If you have concerns about our data handling or believe we have violated your privacy, contact our privacy team immediately. We investigate complaints within one business day and take corrective action if we find a breach.

onebet is committed to transparent, secure, and lawful data handling. Your trust is our responsibility.